Are all sales final?

Yes. Due to the intimate and discreet nature of our products, all sales are final.

We only offer replacements if an item arrives damaged or faulty.

If this happens, please contact us within 48 hours and we’ll resolve it promptly.

What happens after I purchase?

 You’ll get an immediate payment confirmation email once the transaction clears.

    •    Within 24 hours (usually sooner) we’ll send an order confirmation with your order number and a summary of items.

    •    If anything is unclear or you need to update delivery details, reply to that email or contact us at contact@courtesens.

You’ll receive a dispatch email with tracking information as soon as your parcel leaves our facility.

    •    If you don’t receive tracking within 48 hours of your order confirmation, please contact us and we’ll update you.

How discreet is the packaging?

Extremely.

There is zero indication of our brand name or product type on the outside packaging.

Your order is disguised to look like a general lifestyle or menswear purchase.

Intimate toys receive triple-layered concealment, while other products are packaged discreetly in satin and standard wrapping.

For Intimate Toys:

    •    First placed inside a satin bag

    •    Then secured inside a faux leather men’s travel bag

    •    Then presented inside our signature luxury Courtesens box

    •    Finally sealed within plain, unbranded outer packaging

This layered approach is designed to make your parcel appear as though it contains a standard men’s travel item, offering maximum discretion.

For All Other Products (e.g., boxers):

    •    Packed in a satin Courtesens bag

    •    Then placed inside standard, unbranded packaging

Every step is designed to protect your privacy.

Can I return an item if I change my mind?

No.

For hygiene, safety, and privacy reasons, we cannot accept returns unless the item is damaged or faulty.

This ensures quality and protection for every customer.

If your item is faulty or damaged, please notify us as soon as possible and within 48 hours of delivery so we can assist you quickly.

Is shipping really free?

Yes. All shipping is completely free worldwide.

No hidden fees, no surprises we cover the cost so your Courtesens experience feels effortless and luxurious, wherever you are.